FAQ
General Information
Q: What is Ciel Cee? A: Ciel Cee is an online fashion store offering a curated selection of modern women's clothing and accessories designed for everyday style and elegance.
Q: Where are you located? A: We are operated by BLVKSUN LLC, a company registered in the United States. Our registered office is located in Sheridan, Wyoming.
Orders & Payments
Q: What payment methods do you accept? A: We accept secure payments via Visa, Mastercard, American Express, Apple Pay, Google Pay, and other trusted payment providers.
Q: Is my payment secure? A: Yes, all transactions are processed using secure encryption and trusted payment gateways to ensure your information is protected.
Q: Can I cancel my order? A: Orders can be cancelled within 12 hours of placement. Please contact us as soon as possible if you need to make changes.
Shipping & Delivery
Q: Do you offer free shipping? A: Yes, we offer free standard shipping to the United Kingdom and the United States.
Q: How long does delivery take? A: Orders are typically processed within 24–48 business hours. Delivery times usually range between 5–9 business days, depending on your location.
Q: Will I receive tracking information? A: Yes, once your order has been shipped, you will receive a tracking number via email. Please allow up to 4 days for tracking updates to appear.
Returns & Refunds
Q: What is your return policy? A: We offer a 14-day return policy. You can request a return within 14 days of receiving your order, subject to our return conditions.
Q: How do I start a return? A: To initiate a return, please contact us at info@cielcee.com with your order number, reason for return, and clear photos of the item.
Q: When will I receive my refund? A: Once your return is received and inspected, store credit is issued within 3–5 business days. Refunds to the original payment method (for damaged or incorrect items) are processed within 5–10 business days.
Products
Q: Are your products exactly as shown in the images? A: We aim to display all products as accurately as possible. However, slight variations in colour may occur depending on your screen settings.
Q: Do you restock sold-out items? A: Some items may be restocked. Please contact us if you are interested in a specific product.
Contact & Support
Q: How can I contact you? A: You can reach us via email at info@cielcee.com or by phone at +1 646 752 5110.
Q: How quickly do you respond? A: We aim to respond to all inquiries within 24 hours.
Q: Do you have a physical store? A: No, we operate exclusively online and do not have a physical retail location.